Back in March I wrote about some of the obstacles we’ve faced as a department in adopting Slack as our go-to communication platform. Six months later and email is still the overwhelmingly biggest hurdle to overcome, but we’re making strides. We’ve done several projects in Slack and it’s now a bit clearer what we need in order to make Slack a full time platform.
1) Nested Channels
We use different channels for each project. So our setup looks something like…
But with this setup comes the inevitable overload within each channel. Because our department handles multiple types of deliverables for each project, someone from digital might be talking over someone from print who is waiting on an answer, and the on-air person is being flooded with notifications from both because they also need to be in the channel. I know users can adjust their notifications through muting and other settings, but we’ve had to take even more drastic measures. We’re testing the idea of creating multiple channels for each part of the project, which creates something like this…
That’s going to triple the number of channels but it solves a lot of our overload issues. But what would be even better is if we could have nested channels within a main channel, something like this…
2) Nested Comments
When you upload a file format such as a JPG or PDF, Slack provides a way to comment directly on the posted file. But when you post a link or make a normal comment, Slack doesn’t have a way to respond directly. They just implemented “Reactions” but that doesn’t help when someone asks a question and the answer is 6 comments below. It would be fantastic to comment directly on someone else’s comment.
3) Administrators can “move” comments
Slack already allows users to edit their comments. But with so many new people trying to figure Slack out within our department, most people simply type wherever and whenever they feel like it. Nevermind there are nested comments for uploads. People will simply comment about a photo that was uploaded 7 posts ago, but because they didn’t comment directly on the photo, no one has any idea what they’re referring too. Or a bigger issue is people not knowing there is a specific channel for exactly what they’re talking about but are posting in a very general channel. Because of these issues, I’d love the ability as an Admin to simply “move” a person’s comment or post into the appropriate channel. While I definitely don’t want to get into be the “cop” of the department, this would simply be a way for me to gently nudge people into using the tool correctly.
These are just my gut answers to problems we’re facing everyday. I’d like to think Slack is already thinking about these issues and coming up with even more ingenious ways of solving them. It’d be great for Slack to publicly post a list of problems they’re tackling, even if they don’t have any due dates, simply to know they’re thinking about the problems their users are experiencing.
Published by: ItsWilder in Thoughts