Comcast is now touting their new X2 platform (again) which is the succesor of the X1 platform. I have to give kudos to Comcast for realizing their experiences are terrible and they need to adapt to new viewer habits and expectations. But I also have to think that they still don't get it. Take for instance this screen shot from their most recent promotional video. It's a shot of lots of different remote models they're obviously testing - different form factors and materials. But, holy crap, these already look horrible. Too many buttons, too bulky, too unfriendly.
I'd like to say I've tried the X1 platform to give a more robust review. But after 5 calls to their customer service center they refuse to issue me (an existing customer - they're only for NEW customers) a new X1 cable box - despite the fact I live in one of only a few trial areas. Yet, they continue to hound me with junk mail trying to get me to purchase a land line. < sigh >
Also, I'm just not sold on the idea that multiple images on screen, no matter how "flat" the design, leads to easier communication. Personally, it's still too much visual distraction.
It's good that the menus and navigation have gotten a makeover, but the UX still looks like they're living in the 2000's. I think someone is going to come along and present an even more simplified experience. One that doesn't overwhelm someone with so many options on screen at once. Something like…iOS v1 - then builds on that simplicity over time.
But for now, just go buy a $99 AppleTV and download the PBS app. You'll be better off.